HearSource Frequently Asked Questions (FAQ)

Hi, and thanks for checking the FAQ! If you think of questions that aren’t answered here, please ask us at the bottom of this page. We’ll answer your questions as quickly as possible, and if we feel others would benefit from the answer, we’ll also add it to this FAQ!

Our Company FAQ

What makes HearSource unique?

HearSource manufactures and sells premium hearing aids direct through the Internet.  We developed unique and proprietary software and hearing aid programming equipment, which comes with every purchase of new HearSource hearing aids. This enables you to reprogram all the sound settings with your computer. Selling hearing aids through the Internet lets us offer you a substantial savings on the purchase and support.

What services does HearSource provide?

HearSource provides services other than new hearing aids.  HearSource operates one of the largest independently owned repair labs in the country.  The hearing aid repair lab has the resources available to repair any make, model, or brands of hearing aids.  Further, we offer accessories for hearing aids, such as: hearing aid batteries, hearing aid parts, and hearing aid cleaning supplies.

FAQ About HearSource Hearing Aids

Hearing aids that can be programmed?

Digital Hearing aids made by HearSource are a new type called, “Personal Programmable Hearing Aids”. We provide all the hearing aid programming equipment with any new hearing aids. This equipment allows the user to make modifications to the the sound to fit their own personal needs. This one-of-a-kind approach to fitting hearing aids is very different from the traditional way of going to someone locally for sound adjustments. We at HearSource decided to go this route, since most of us own computers, and the hearing impaired market is changing towards a younger audience that are used to using technology.

How do hearing aids work?

Hearing Aids at their most basic level are nothing more than a tiny “Personal Amplified System” or “PA System”. Components common to all amplifier systems are also found within a hearing aid:

  1. First, hearing aids have microphones that convert analog sound into an electrical signal.
  2. Secondly, most hearing aids are now “digital,” meaning when the sound is introduced from the microphone into the “DSP” or “Digital Signal Processor,” the electrical signal is encoded with numbers. Once the sounds is digitized within the hearing aid, computers then can modify the signal for the user. Then the computers adjust the output using HearSource’s hearing aid programming equipment to assign levels of amplification to your hearing aids.
  3. Third, when the signal is modified according to a persons hearing loss it’s then passed through an amplifier. As a result, the signal is increased, for greater volume in the user’s trouble frequency ranges.  Using amplification is the essential ingredient to overcome a hearing loss.  When the signal passes through the amplifier it’s converted back into an analog signal, and sent to the receiver. The receiver is essentially a tiny speaker that creates the audible analog sound wave that gets sent directly into the ear canal. As a result, the hearing aid takes soft sounds that normally wouldn’t stimulate a person’s impaired hearing, with amplified sounds that allow the user to hear better.  All hearing aids no matter what brand, or style have this in common.
How will a hearing aid improve my quality of life?

Proper treatment for hearing loss can literally transform your life. Research has shown that hearing aids play a big role in a persons’ social, emotional, psychological, and physical well-being for people with hearing loss, as well as for their significant others. More specifically, treatment of hearing loss has been shown to improve:

  • Communication in relationships
  • Intimacy and warmth in family relationships
  • Ease in communication
  • Earning power
  • Sense of control over your life
  • Social participation
  • Perception of mental functioning
  • Emotional stability.

You can see that hearing aids hold great potential to positively change your life, when you consider all the benefits of better hearing, .

FAQ About HearSource Hearing Aid Repairs

How can HearSource charge only $199 for a hearing aid repair versus my local dealer charging more?

HearSource offers hearing aid repair services starting at $199.  The sheer volume of repair work that is generated from the Internet-accessible repair service allows HearSource to be very competitively priced. If you’ve been told either your hearing aid cannot be fixed or the price is extraordinary high for fixing the hearing aid, please consider our hearing aid repair service instead. A common sales tactic used within the hearing industry is charging high prices for hearing aid repairs. This discourages people from making the investment in repairing older hearing technology, which in turn encourages them to put their money into the purchase of new hearing aid technology.

How long does it take to repair hearing aids?

The short answer is: roughly ten business days.

The longer answer: there are a lot of variables, such as shipping time, workload, parts availability, that can speed or slow an individual repair. With Overnight shipping in both directions, and RUSH service selected it is even possible to get a repair turned around in five business days!

Hearing Loss FAQ

How can I recognize a hearing problem?

Most of the time hearing loss begins gradually, with no discomfort or pain. What’s more, family members often learn to adapt to it, without even realizing they are doing it. Here are some questions to ask yourself to determine whether hearing loss is present:

  • Have I often asked people to repeat themselves?
  • Do I have trouble following conversations with more than two people?
  • Have I had difficulty hearing what is said unless I’m facing the speaker?
  • Does it sounds like other people are mumbling or slurring their words?
  • Do I struggle to hear in crowded places like restaurants, malls and meeting rooms?
  • Have I had a hard time hearing women or children?
  • Does the TV or radio volume need to be much louder for me than for others?
  • Have I experienced ringing or buzzing in my ears?

If you answer “YES” to any of these questions above it would be a good idea to ask a hearing professional for a hearing exam.

If I had a hearing loss, wouldn't my family doctor have told me?

Only about 13% of physicians routinely screen for hearing loss. Since most people with hearing impairments hear just fine in quiet environments (like your doctor’s office), it can be very difficult for your physician to recognize this problem. Only a trained hearing professional can tell you the severity of your hearing problem, whether or not you could benefit from a hearing aid, and which type would be best for you. Most often the people who notice hearing loss are the people you communicate with on a daily basis.

What causes hearing loss?

There are several causes of hearing loss. The main ones include: excessive noise, infections to the head or ear, genetics, birth defects, natural aging, reaction to drugs, or cancer treatment.

Doesn't hearing loss only affect old people?

Hearing loss can occur at any time, at any age. In fact, most people with hearing loss (65%) are younger than age 65! There are around six million people in the U.S. ages 18-44 with hearing loss, and around one-and-a-half million that are school age! Hearing loss is third most common ailment that people suffer. This makes hearing loss even more common than visual impairment. As time goes by, the trend is that more and more people will notice their hearing loss. Hearing impairment may affect even more people as they are exposing themselves to loud sounds with personal music and communication devices.

Which professions are at most risk for hearing loss?

Some of the highest-risk professions for hearing loss include: factory workers, construction workers, heavy industry workers, firefighters, police officers, farmers, military personnel, musicians, and entertainment industry professionals. Of course, there are probably some professions that were left off this list. If you think we missed a big one, let us know!

Aren't there operations or medications I can take for hearing loss?

Only 5% of hearing loss in adults can be improved medically or through surgery. The vast majority of hearing loss (95%) can only be treated with hearing aids. That’s not so bad, though because some really great technology exists today to help those with hearing loss.

FAQ About Purchasing Hearing Aids

How do I purchase hearing aids from HearSource.com?

Purchasing hearing aids from anywhere—including HearSource—requires that a process be followed in compliance with FDA regulations. If you are buying hearing aids from an organization that doesn’t follow these rules, we strongly recommend you shop elsewhere!

Step 1 – Get a hearing test done. HearSource must have a hearing evaluation on record less than 6 months old from a hearing professional from the date of the hearing aid purchase.

Step 2 – HearSource must have either a Medical Clearance from a licensed physician or sign a Medical Waiver declining the medical examination.  Medical Waiver download. Sign the medical waiver and either mail, fax or e-mail to HearSource.

Mail to:
102 Northfield Dr. East
Bainbridge, IN 46105

Fax : 765-522-3551
email: medrecords@hearsource.com

Step 3 – A HearSource professional will review your information and make a hearing aid recommendation.

Step 4 – Purchase of the new hearing aid will be conducted, and the hearing aids will be processed to be sent out to you, along with our Personal Programming kit.

Is there a money back guarantee?

If, for any reason, you are not satisfied with your purchase, simply contact HearSource at (765) 522-1774 and request a RMA authorization (Return Merchandise Authorization) number.   Return the item in its original, undamaged condition (including all original packaging and accessories) within 30 days of our shipping date to you of any product for refund, less a 10% dispensing/restocking fee & your shipping costs back to us.

Any returned merchandise must be received by us at our HearSource location within 30 days of our shipping date to you.  Merchandise will not be accepted for return without the RMA number clearly identified on the outside of any return packaging.  If you have any questions or concerns regarding your order or our return policy, please contact us directly at (765) 522-1774.  You may return any item for exchange or replacement within 30 days of the shipment date due to material defect or damage during shipment.

FAQ About Programming Hearing Aids

Where are you setting your thresholds of compression, and why?

This is a good technical question, so the answer will be equally technical: The “Compression Threshold” is the point where incoming sound input received at the microphone is not amplified as much as sounds received below the threshold. An average setting for the compression threshold is 55 dB. As a result, below 55b dB sound received at the microphone is amplified more, and when sounds are above 55dB, they don’t get as much amplification. Using the eMiniTec and our proprietary software, the threshold of compression for HearSource hearing aids is user adjustable and variable from 45 to 70 dB.

If I buy hearing aid from you, and I want to program it myself, what do I need?

In order to program your HearSource hearing aids, you will need the following:

  • eMiniTec
  • USB cable
  • Hearing Aid programming cable
  • Hearing Aid Software
  • Windows based computer

The eMinitec is our proprietary hearing aid programmer. It currently only works on Windows operating systems. When you buy one of our Hearing Aid Systems, the hearing aids, eMiniTec, cables, and software will all be provided with the purchase.

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