Terms and Conditions of Purchase / Warranty / 45 Day Return Policy on all HearSource Products.
By purchasing products or services from HearSource, you do hereby agree to the following new product warranty, hearing aid repair warranty, return policy, and all other terms and conditions.
New Product Warranty
All new merchandise or products purchased from HearSource.com are warranted against material or manufacturing defect by the original manufacturer for a minimum period of one year (certain hearing aid models may have warranties from the manufacturer for two or three years) from the date of shipping from our facility to your address. At our sole discretion we may repair, exchange, replace or upgrade any defective product that you have purchased from us. Additional/extended warranties are available for purchase at additional cost. Please contact HearSource for additional information concerning extended warranties. This warranty is non-transferable and applies only to the original purchaser. To obtain warranty service on any HearSource product, please include a check for processing, shipping & handling of $19.95.
Hearing Aid Repair Warranty
All hearing aids repaired by HearSource are warranted for six months from the date of shipment to you unless you have specifically requested and paid the additional $49 fee for a one year warranty. To obtain warranty service on any HearSource repair, please enclose a check for processing, shipping & handling for $19.95.
Return Policy, 45-Day Money Back Policy
HearSource offers only the best brand names and the highest quality goods. If, for any reason, you are not satisfied with your purchase, simply contact HearSource at (765) 522-1774 and request a RMA authorization (Return Merchandise Authorization) number. Return the item in its original, undamaged condition (including all original packaging and accessories) within 45 days of our shipping date to you of any product for refund. Returned merchandise must be received by us at our HearSource location within 45 days of our shipping date to you. If you have any questions or concerns regarding your order or our return policy, please contact us directly at (765) 522-1774. You may return any item for exchange or replacement within 45 days of the shipment date due to material defect or damage during shipment. Call (765) 522-1774, Monday through Friday, 9:00 am to 5:00 pm, Eastern Time Zone, USA, to obtain your required RMA authorization number. Your shipping and handling charges for products you ship or return to us are non-refundable. You may want to insure your return; as we cannot be held responsible for products damaged, lost or misdirected via shipping.
With your RMA clearly identified in the shipping address back to us, please ship return merchandise to:
108 E. Pat Rady Way, P.O. Box 364
Bainbridge, IN 46105