Widex Remote Care Hearing Aid Support For HearSource Customers
TeleHealth Hearing Care: Remote Hearing Aid Programming & Sound Adjustments in Real Time
With HearSource’s TeleHealth Hearing Care Services utilizing “Widex Remote Care,” you can conveniently receive remote programming, sound adjustments, and support for your Widex hearing aids from the comfort of your home, office, or anywhere with an internet or smartphone connection.
Benefits include:
1) Save time in your busy schedule. We will call you at the scheduled time.
2) No need to travel or fight traffic to get the hearing care you need.
3) Stay conveniently connected with live audio and video connections.
4) No compromise on professional care.
We have full access to hearing aid fitting, programming, sound adjustments, and hearing aid issue diagnosis functions. All you need is an internet connect connected PC or Smartphone, and your HearSource Widex Remote Care Technician will take care of the rest.
Our Widex Remote Care system allows HearSource Hearing Care Professionals access to all of the necessary fitting tools to remotely fit, program, adjust, fine-tune, and diagnose ALL of the Widex hearing aids sold by us. The HearSource Widex Remote Care Support System is designed to offer all the necessary flexibility to accommodate the professional needs of our HearSource Programming Technicians and you, the hearing aid user (We have all the tools needed to do a great job remotely programming your Widex hearing aids).
The HearSource Widex Remote Care system consists of your internet-connected PC or Smartphone (with the downloaded Widex Remote Care App on your Smartphone), Remote Link, and our Remote Programming Technicians.
The primary benefit of using our Widex Remote Care hearing solution is our ability to solve and address any issues of fine-tuning the sound settings of your Widex hearing aids in the wearer’s actual living environment, as opposed to estimates from any local hearing aid clinic. The closer access we have to a wearer’s real-life environment removes much of the hearing aid programming guesswork and provides real-life environmental sound feedback from our clientele.
With HearSource’s (TeleHealth) Widex Remote Care services, it doesn’t matter where you are. We can provide you with professional services and achieve an optimal hearing aid fitting, anywhere in the world (internet or smartphone signal required).
HearSource will establish an audio/video connection to your internet-connected PC or Smartphone and provide all necessary hearing aid fitting, programming, sound adjustments, or hearing aid issue diagnosis necessary, just like you were in any local hearing aid office.
HearSource's Widex Remote Assist Video
Widex Remote Care Support Procedures (TeleHealth Hearing Care)
- Call HearSource at 1-800-416-2434 to schedule your Widex Remote Care/Assist Session. Our HearSource Customer Support Representative will schedule a specific time and date for your appointment [usually within one (1) business day].
2. At the scheduled time, your HearSource Remote Assist Technician will call you.
3. Please be in a quiet space within your personal environment to receive the Remote Assist Call/Session (Quiet ALL Kids, dogs, TVs, radios, loud fans, phones, etc., ALL turned off and quiet).
4. You will be “Face-To-Face” with one of our HearSource Hearing Care Professionals using safe TeleHealth Hearing Care communication technology practices.
To ensure that your appointment utilizing the Widex Remote Care app is a seamless experience, here are a few tips for making your remote appointment a success.
Make sure:
1. Your smartphone is charged,
2. Widex Remote Link is fully charged
3. Your hearing aids are fully charged or have fresh batteries.
Have all three of the above-mentioned components with you at the time of your appointment.
• Find a quiet environment for the appointment.
• Make sure your smartphone or computer is connected to a reliable internet connection.
• We will call you at the scheduled time.
• Keep your smartphone or computer camera pointed at your face.
• Stay focused during the appointment; do not take other calls or try to multitask.
• Keep your Widex REMOTE LINK on your neck and unblocked throughout the appointment.
You never have to leave your home.
(RemoteLink, Smartphone & Hearing Aids)
Convenient Widex Remote Care FOLLOW-UP
With successful Widex Remote Care follow-ups and support services from HearSource Live & On-The-Spot, you are likely to feel more confident and happier with your Widex hearing aids.
HearSource Widex Remote Care saves you time, having to travel to and from appointments at a hearing aid clinic.
5For more information about our Widex Remote Care/Assist (TeleHealth Hearing Care) or other services, please call 1-800-416-2434, Monday through Friday, 9:00 a.m. to 9:00 p.m. Eastern Time (6:00 a.m. to 2:00 p.m. Pacific Time) USA.
